Technical Field Service
Your Corrugator, Our Expertise
Your corrugator is your most precious asset. Our Technical Field Service team will support you on site for installation, maintenance, technical advice and assistance in case of an issue, based on our extended experience and expertise and a global network of trained Field Service Technicians.
Proximity
Our sales team or Technical Field Service team will regularly visit you, for a routine check, especially after a first installation, using a checklist on the belt installation, the belt behaviour and the maintenance of the belt. This allow us to detect potential issues, refine settings, refresh your operators on the best operating practices and take the necessary corrective actions from the end-user side and from our side. Our teams are known to be reactive in both answering the phone and booking a visit, especially in case of a problem. We will never let you down.
Expertise
Because our corrugator belts are critical in your process, our dedicated Technical Field Service team, based in Europe, will support you, installing your corrugator belt, checking its wear and behaviour over time and sometimes giving it a treat to extend its lifespan. We organize regular on-the-job training sessions at customer premises to update our technicians on new practices, new technologies or simply a refresher for critical operations.
Worldwide coverage
In addition to our core Technical Field Service Team based in France and Spain, we also rely on our global network of trained field service technicians covering our main geographies in Asia, Latin America, North America and Africa from our various technical service hubs in Kuala Lumpur, Guangzhou, Buenos Aires, Curitiba, Montréal, Dallas, Johannesburg and many other locations. We always choose partners which are already connected to the world of corrugated and can provide you with the reactivity of a local company and the same professionalism and experience as a Bricq technician through training and supervision.
We have more than
800 corrugator belts
in operation in the world !
We have more than 800 corrugator belts in operation in the world !